Don Anderson (Senior Consultant)
Don Anderson has worked in the Australian Retail Energy Industry for the past 16 years. During this time he has held senior executive level positions in Sales, Marketing and Customer Operations with AGL, EnergyAustralia and TRUenergy. At AGL, Don headed the marketing function that prepared AGL for the initial phases of retail energy competition, and then was the inaugural head of Retail during the initial phases of the openly competitive energy markets in NSW and Victoria. At EnergyAustralia Don initially prepared and launched the company into the gas sector, followed by leading the Retail Sales and Customer Operations areas. Then for 6 years he led EnergyAustralia’s Shared Services Division, which delivered a range of services to both EnergyAustralia’s Retail and Network businesses (including metering, call centre, customer and network billing, GIS data management and IT operations).
Following the acquisition of EnergyAustralia (Retail) by TRUenergy, Don consulted to TRUenergy for 12 months in order to assist them with their customer service improvement programs and prepare for the integration of the EnergyAustralia retail business. During his time with AGL, EnergyAustralia and TRUenergy Don has also gained significant experience in planning and delivering major transformational IT projects, as well as the outsourcing and offshoring of retail services.
During his time in the energy industry, Don has also participated extensively in industry forums, including board level positions with EWON (NSW Ombudsman) and the NSW GMC (initial NSW gas market operator). Don is also a Graduate of the Australian Institute of Company Directors.
2015 - present - Non-Executive Director, Power Club
2014 - present - Non-Executive Director, Catalyste
2012 - present - Senior Consultant, Oakley Greenwood
2011 - 2012 - General Manager Customer Service, TRUenergy/EnergyAustralia
2001 - 2004 - Charles River Associates, Asia Pacific/Vice President
2005 - 2011 - Executive General Manager – Shared Services, EnergyAustralia
2004 - 2005 - Executive Manager – Customer Operations, EnergyAustralia
1999 - 2004 - Manager Retail Sales & Operations, EnergyAustralia
1997 - 1999 - Chief General Manager Marketing, AGL
1996 - 1997 - General Manager Retail Energy, AGL
1995 - 1996 - Manager Marketing, AGL
1992 - 1994 - Marketing Director, Sterling Health Australia
1988 - 1991 - Director (and Head of Client Services), Peter Doyle Advertising
1987 - 1988 - International Marketing Manager, Reckitt & Colman (UK)
1984 - 1987 - Group Product Manager, Reckitt & Colman